Shipping policy
Shipping Policy
VeloraNesty aims to provide clear shipping information so customers know what to expect before completing an order.
Order Preparation
Orders are normally prepared within 2–5 business days after payment confirmation.
Processing may take slightly longer during major holidays, promotional periods, or unusually high order volumes.
Standard Shipping
Shipping Fee: $9.00
Estimated Delivery Time: 7–15 business days
Orders totaling $59.00 or more qualify for free standard shipping where available.
Delivery Timeframes
Delivery estimates begin after the order has been processed and handed to the carrier.
The stated timeframe is an estimate and may be affected by:
- Carrier network delays
- Weather conditions
- Holiday schedules
- Transportation interruptions
- Address errors
- Customs or regional processing where applicable
- Other circumstances outside our reasonable control
Tracking
When tracking is available, the tracking information will be sent to the email address entered during checkout.
Please allow 48–72 hours after dispatch for tracking records to begin updating.
Address Responsibility
Customers should review their delivery information carefully before placing an order.
If you discover an incorrect or incomplete address, contact:
as soon as possible.
We cannot guarantee address changes after fulfillment has started.
Delivery Problems
If your package is substantially delayed or tracking has stopped updating for an extended period, please contact us with your order number.
We will review the available shipping information and assist with the next appropriate step.